1. 30-Day Returns
If your purchase is not right, you may request a return within 30 days of delivery. Items must be unused, undamaged and returned in their original packaging with proof of purchase.
Policies
Refund Policy
Our 30-day commitment to your satisfaction.
30 days
Return window
From the date your order is delivered
7 days
Report damage
Send photos for a free replacement or refund
5–10 business days
Refund processing
Issued back to your original payment method
2. Non-Returnable Items
Custom or personalized pieces and items damaged through misuse after delivery cannot be returned.
3. How To Return
Email [email protected] with your order number and reason. Once approved and the returned item is received and inspected, refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
For a different size or piece, contact us within 30 days; we recommend returning the original item for a refund while placing a new order.
5. Damaged Or Defective Items
Report damage or defects within 7 days of delivery with photos. We will provide a free replacement or full refund, including return shipping.
6. Return Shipping
Except for defective items, return shipping is the customer's responsibility. Please use a trackable service, as Malagram is not responsible for returns lost in transit.
7. Contact
Questions? Email [email protected] or visit us at 4286 Sound Ave, Riverhead, NY 11901, USA.
Still have questions?
Our team replies to every email — usually within one business day.